315-405-3934
[email protected]
26741 Shepard Str.
Evans Mills NY., 13637
Professional
Profile
Information Technology Support Technician
Trained and experienced in setting up and maintaining Small Office, Large Office or Home Office networks utilizing wired or wireless Large Area Network’s.
Trained in troubleshooting and repairing systems on Large Area Network’s, Wireless Area Network’s and Virtual Private Network’s.
Over ten years experience in building and troubleshooting Computer system hardware, peripherals and software and returning systems back to a fully functional state with all data restored.
Trained in supporting networked printers with scan to email and scan to file as well as common office networking equipment such as routers, access points, switches and hubs.
Completed three weeks of Internship at Advanced Business Systems located in Watertown New York. Made service calls to customer locations covering a
wide range of Information Technology support activities. Activities included repairing wireless and wired connections for office computers and equipment.
Restoring scan to file and scan to email for office copiers and scanners, installed new software and moved files from old machines onto new computers. Configured E-mail settings for new machines or new accounts. Provided Administration support for networked systems to Customers who did not have an I.T. Department or I.T. Staff.
Also researched and troubleshot and when required installed “patches” and “fixes” to Microsoft office software to restore functionality or improve performance.
Has a good working knowledge of office software such as Microsoft Office products, IBM Lotus, Form Flow, Adobe PDF and Open Office, have experience with Norton's Ghost.
Trained and experienced in troubleshooting Electronic circuitry and components, utilizing Schematics, Diagrams, Multimeters and Oscilloscopes.
Works well as a member of a team towards an end result, while also being able to work alone to accomplish sub tasks and meet deadlines.
Knowledgeable in customer relations, customer support and sales.
Was entrusted with a secret security clearance by the Department of Defense to perform additional duties and has kept certifications current on information
awareness training required by the Department of Defense.
Trained and knowledgeable in employing and maintaining military computer networks, satellite and secured radio communication systems.
Professional
Accomplishments
CompTIA Certifications
CompTIA A+ 220-801 certified on installation and configuration of Personnel Computers, laptops and related hardware, and basic networking.
CompTIA A+ 220-802 certified to install and configure PC operating systems, as well as configuring common features (example group, network connectivity and
email) for mobile operating systems such as Android and Apple iOS.
Completed the Electronics and Computer Technology course at the B.O.C.E.S
Bohlen Technical Center.
Course completion in 2013.
Non-commissioned Officer Continuing Education System Courses Completed.
Primary Leadership Development Course
Basic Non-commissioned Officer Course
Work History
November, 2013 to April 2014
Full time employee at BCI (Bass Computers Inc.). Working in the Refurbishment and Rebuild Section as a Computer Technician. Rebuilding laptops, desktops and servers as specified by the customer to include installing hardware and software as well as troubleshooting and repairing software and hardware issues. Utilized Norton Ghost to install operating software on multiple machines at a time. Was responsible for producing at a minimum 160 fully functional computer systems a week. Troubleshot hardware and software issues and ensured that all systems built were fully operational and like new.
July 21, 2013 to August 25, 2013
Part time employment with the Stanford Research Institute International (SRI International) as a Mobile After Action Review Center computer system operator
(MAARC) and a Tactical Analysis Center computer system operator (TAC). Trained and operated a Mobile After Action Review Center computer system that
displayed time synced data for a three dimensional map and two dimensional map with recorded footage of combat training events. Used to review the actions of
individuals and units during training to identify areas that need improvements as well as areas that could be sustained to improve combat effectiveness of the unit.
As a Tactical Analysis Center computer system Operator monitored the units during training and recorded live data feeds for three dimensional maps and two
dimensional maps. This data was used at the conclusion of the training event by the Mobile After Action Center computer systems operator to conduct an After Action Review.
September 5, 2012 to June 10, 2013
Student, Bohlen Technical Center, Watertown, NY
Received training in troubleshooting and designing electrical circuit, with a full understanding of electrical theory and how to apply those theories to built circuitry.
Received training in the use of diagnostic equipment, and how to use software to design and build electronic circuits. Studied computers and how they work and how to troubleshoot, repair those systems.
December 8, 2011 to August 25, 2011
Customer Service Adviser, Sears Automotive Center, Watertown, NY
Greeted customers and established customer needs, through verbal and non-verbal communication determined best products to meet those needs. Finalized sales and performed follow up with customer to determine satisfaction of sales and service.
September 16, 1991 to October 01, 2011
Tracked Vehicle Mechanic, United States Army.
Additional Duties: Radio Communication Specialist, Logistical Supply Supervisor, Battle Captain/Night Shift Supervisor, Motor Vehicle Repair Facility Manager.
Education
Technical School
Jefferson-Lewis BOCES
Watertown, NY
June 10, 2013
High School Diploma
Surprise Valley High School
Cedarville, CA.
May 27, 1991
References
Professional:
Bass Computers Inc.
Mel Hall President
10558 Bissonnet Street
Houston TX, 77099
281-776-6700
James Patterson.
SRI International
MAARC Team Lead
904-505-6075
Advanced Business Systems
22811 Murrock Circle
Watertown, NY 13601
Kelly McKee
(315) 788-7989
SSG, Sandy Torres.
United States Army
Supervisor/coworker
1-253-279-4597
[email protected]
26741 Shepard Str.
Evans Mills NY., 13637
Professional
Profile
Information Technology Support Technician
Trained and experienced in setting up and maintaining Small Office, Large Office or Home Office networks utilizing wired or wireless Large Area Network’s.
Trained in troubleshooting and repairing systems on Large Area Network’s, Wireless Area Network’s and Virtual Private Network’s.
Over ten years experience in building and troubleshooting Computer system hardware, peripherals and software and returning systems back to a fully functional state with all data restored.
Trained in supporting networked printers with scan to email and scan to file as well as common office networking equipment such as routers, access points, switches and hubs.
Completed three weeks of Internship at Advanced Business Systems located in Watertown New York. Made service calls to customer locations covering a
wide range of Information Technology support activities. Activities included repairing wireless and wired connections for office computers and equipment.
Restoring scan to file and scan to email for office copiers and scanners, installed new software and moved files from old machines onto new computers. Configured E-mail settings for new machines or new accounts. Provided Administration support for networked systems to Customers who did not have an I.T. Department or I.T. Staff.
Also researched and troubleshot and when required installed “patches” and “fixes” to Microsoft office software to restore functionality or improve performance.
Has a good working knowledge of office software such as Microsoft Office products, IBM Lotus, Form Flow, Adobe PDF and Open Office, have experience with Norton's Ghost.
Trained and experienced in troubleshooting Electronic circuitry and components, utilizing Schematics, Diagrams, Multimeters and Oscilloscopes.
Works well as a member of a team towards an end result, while also being able to work alone to accomplish sub tasks and meet deadlines.
Knowledgeable in customer relations, customer support and sales.
Was entrusted with a secret security clearance by the Department of Defense to perform additional duties and has kept certifications current on information
awareness training required by the Department of Defense.
Trained and knowledgeable in employing and maintaining military computer networks, satellite and secured radio communication systems.
Professional
Accomplishments
CompTIA Certifications
CompTIA A+ 220-801 certified on installation and configuration of Personnel Computers, laptops and related hardware, and basic networking.
CompTIA A+ 220-802 certified to install and configure PC operating systems, as well as configuring common features (example group, network connectivity and
email) for mobile operating systems such as Android and Apple iOS.
Completed the Electronics and Computer Technology course at the B.O.C.E.S
Bohlen Technical Center.
Course completion in 2013.
Non-commissioned Officer Continuing Education System Courses Completed.
Primary Leadership Development Course
Basic Non-commissioned Officer Course
Work History
November, 2013 to April 2014
Full time employee at BCI (Bass Computers Inc.). Working in the Refurbishment and Rebuild Section as a Computer Technician. Rebuilding laptops, desktops and servers as specified by the customer to include installing hardware and software as well as troubleshooting and repairing software and hardware issues. Utilized Norton Ghost to install operating software on multiple machines at a time. Was responsible for producing at a minimum 160 fully functional computer systems a week. Troubleshot hardware and software issues and ensured that all systems built were fully operational and like new.
July 21, 2013 to August 25, 2013
Part time employment with the Stanford Research Institute International (SRI International) as a Mobile After Action Review Center computer system operator
(MAARC) and a Tactical Analysis Center computer system operator (TAC). Trained and operated a Mobile After Action Review Center computer system that
displayed time synced data for a three dimensional map and two dimensional map with recorded footage of combat training events. Used to review the actions of
individuals and units during training to identify areas that need improvements as well as areas that could be sustained to improve combat effectiveness of the unit.
As a Tactical Analysis Center computer system Operator monitored the units during training and recorded live data feeds for three dimensional maps and two
dimensional maps. This data was used at the conclusion of the training event by the Mobile After Action Center computer systems operator to conduct an After Action Review.
September 5, 2012 to June 10, 2013
Student, Bohlen Technical Center, Watertown, NY
Received training in troubleshooting and designing electrical circuit, with a full understanding of electrical theory and how to apply those theories to built circuitry.
Received training in the use of diagnostic equipment, and how to use software to design and build electronic circuits. Studied computers and how they work and how to troubleshoot, repair those systems.
December 8, 2011 to August 25, 2011
Customer Service Adviser, Sears Automotive Center, Watertown, NY
Greeted customers and established customer needs, through verbal and non-verbal communication determined best products to meet those needs. Finalized sales and performed follow up with customer to determine satisfaction of sales and service.
September 16, 1991 to October 01, 2011
Tracked Vehicle Mechanic, United States Army.
Additional Duties: Radio Communication Specialist, Logistical Supply Supervisor, Battle Captain/Night Shift Supervisor, Motor Vehicle Repair Facility Manager.
Education
Technical School
Jefferson-Lewis BOCES
Watertown, NY
June 10, 2013
High School Diploma
Surprise Valley High School
Cedarville, CA.
May 27, 1991
References
Professional:
Bass Computers Inc.
Mel Hall President
10558 Bissonnet Street
Houston TX, 77099
281-776-6700
James Patterson.
SRI International
MAARC Team Lead
904-505-6075
Advanced Business Systems
22811 Murrock Circle
Watertown, NY 13601
Kelly McKee
(315) 788-7989
SSG, Sandy Torres.
United States Army
Supervisor/coworker
1-253-279-4597